Customer Service
CUSTOMER SERVICE
Thank you for visiting arianabohling.com. We are always happy to assist you. The easiest and fastest way to communicate with us is by filling out our contact form. Our regular customer service hours are Monday — Friday 10a.m. to 5 p.m. EST.
PRODUCT
SIZING
SHOE SIZE CONVERSION
Ariana Bohling shoes are sized US 6 - 11. The following is a size conversion guideline for Ariana Bohling shoes comparing our US sizes to Italian sizing standards. Any additional sizing information will be noted in the description for each item. We’ve provided this reference to help you find the best fit, but should you have additional questions, please fill out our contact sheet.
CARE
Ariana Bohling footwear is crafted using the finest leather skins. Each is unique: any incidental tonal variation, marks or veins are natural features, and should not be considered as imperfections. Proper leather care contributes to a long life of beauty. We strongly recommend consulting a leather care professional or cobbler for specific advice and maintenance.
General care for all leathers
• Keep leather surface clean and dry using a dry, soft cloth.
• Avoid over-exposure to hear or direct lighting.
• Protect leather goods from rain and humidity.
• If leather should get wet, dab with a soft neutral cloth to absorb the moisture.
• When not in use, store your product in a cool, dry place using the Loeffler Randall dust bag provided.
Vachetta leather care
• If you choose to treat vachetta leather shoes and boots, we suggest colorless, non-alkaline formulas for vegetable or chrome tanned leathers.
• Be aware that leather conditioners sometimes attract dust and dirt. Always use a product formulated for the type of article you intend to treat.
• Leather treatments deepen the base color of the leather. Always test treatment products in a concealed area before treating the entire shoe or boot.
Suede care
• Suede can be kept fresh with a suede brush that can help to clean superficial dirt and stains.
• For deeper stains, consult a leather professional.
Once your order has been shipped, you will be sent a shipping confirmation email including the tracking number for your package. At this point your order status will be updated to “shipped” and you can track your package by visiting UPS.com and providing the tracking number provided in your shipping confirmation email.
SHIPPING
RATES AND SERVICES
RATES
We are excited to introduce FREE GROUND SHIPPING on all orders shipped to any destination within the USA.
Upon shipment, USPS Ground can take anywhere from 3-5 business days, depending on your proximity to New York City. Please contact us with questions or special requests.
INTERNATIONAL SERVICES
Ariana Bohling offers USPS international shipping. International shipping rates will apply.
INTERNATIONAL DISCLOSURE
For items shipped outside of the United States, you accept the risk of loss and title for that merchandise upon our delivery to the carrier. Please note that your order may be subject to import duties and taxes, which are levied once a shipment reaches your country, and you will be responsible for paying all additional charges for customs clearance. You should contact your local customs office for further information. Additionally, when ordering from arianabohling.com, you expressly acknowledge that you are the importer and agree to comply with all laws and regulations of your country. You authorize us to designate a carrier to act as your agent with all relevant customs or tax authorities in your country; to clear your merchandise and advance (on your behalf) any duties and taxes owed by you related to your purchase from us.
Although your privacy is important to us, please be advised that international shipments may be opened and inspected by customs authorities.
We may provide certain product information, such as a description to our international carriers, and/or customs authorities to facilitate customs clearance and compliance with local laws.
If your order is a gift, we will indicate that fact on any manifest or other documentation, but customs authorities may require that we disclose the value of the product on the package.
REFUSED SHIPMENTS
Ariana Bohling will not be responsible for any fees charged by customs or other tax authorities. If you refuse any shipments from Ariana Bohling you remain responsible for all original shipping charges, duties, taxes, customs incurred on the package (original and return shipments) and the cost of returning the package to Ariana Bohling. We will subtract this amount from your merchandise refund, if any.
SHIPPING RESTRICTIONS
arianabohling.com ships to all 50 states and all countries that are serviced by USPS. Regretfully, we are unable to ship to P.O. Boxes or APO addresses at this time. We are only able to ship items to one address per order. Please place a separate order for each shipping address. At this time arianabohling.com will not ship to freight forwarding addresses because of the potential high risk of fraud associated with forwarded orders.
RETURNS
We want you to love your purchase from arianabohling.com. But if something is not right, please let us know and we will do everything we can to help. Our fit and styling experts are standing by to help you find exactly what you need. If you have any questions about your order, please contact us via our contact page.
RETURN POLICY
We will gladly accept returns on all items (except items marked “Sale”) that have not been worn, altered or washed and have all original tags and packaging attached. In the interest of quality, we can only accept product for return that is clean and unworn. If you return any items bearing any signs of wear, we will send it back to you at your cost.
SHOES
If you have purchased Ariana Bohling shoes, we ask that you try them on for fit and size on clean, carpeted surfaces only until you are sure that you will be keeping them.
We consider our box to be an important part of the entire product. For this reason, footwear returns must include the original shoebox in its original condition and without postal labels. Please wrap your return in protective packaging for shipment. Returning footwear with damaged boxes or without the original shoebox may result in a fee.
RETURN INSTRUCTIONS
PLEASE NOTE: ALL RETURNS MUST BE AUTHORIZED BY ARIANA BOHLING
DOMESTIC ORDERS
STEP 1: Please REQUEST AUTHORIZATION TO MAKE A RETURN WITHIN 14 DAYS of receiving your order by emailing us via our contact page.
STEP 2: If your order is authorized for return, please mail to the address instructed via the authorization email.
Make sure to wrap your return in protective packaging for shipment. Returning footwear with damaged boxes or without the original shoebox may result in a fee.
RETURNS MUST BE POSTMARKED WITHIN 7 DAYS OF RECEIPT OF YOUR RETURN AUTHORIZATION EMAIL.
STEP 3: We kindly ask that you allow 15 days for returns to be processed. Process time may be longer during peak seasons. Your refund will be credited to the original purchaser’s credit card. Please note THERE WILL BE A $10 RETURN FEE DEDUCTED FROM YOUR REFUND TOTAL.
EXCHANGE POLICY
Ariana Bohling is happy to accept items for exchange subject to terms and conditions above and stock availability. To request an exchange simply follow the return procedure and make a note for the item you wish to exchange for. Customers are only granted one exchange per order. Return authorization will be granted for exchanged items for store credit only.
RULES AND RESTRICTIONS
arianabohling.com does not accept returns on any items purchased from any retailer other than arianabohling.com. We are happy to answer any questions related to Ariana Bohling products but are unable to process any returns, exchanges, credits or refunds for any product purchased outside of arianabohling.com.
RETURN AUTHORIZATION
All returns must be authorized by Ariana Bohling. Unidentified returns may be returned to the sender.
LATE RETURNS
Please request Return Authorization within 14 days from receipt of your order. Your return shipment must be post-marked within 7 days from your Return Authorization. We reserve the right to reject all returns outside of the 14 day return period. If we do accept a late return, we will only issue a store credit, not a refund.
RETURN SHIPMENT
Ariana Bohling cannot accept responsibility for any packages lost, stolen or damaged in transit. All return shipping must be pre-paid, we cannot accept CODs. All returns must be shipped to Ariana Bohling’s shipping address provided in your return authorization email. Ariana Bohling does not accept in person returns.
DISCLAIMER
We reserve the right to reject any returns that do not comply with conditions above. if your package is not accepted, it will be sent back to you at your expense and a refund cannot be granted.
DEFECTIVE MERCHANDISE
While we strive to ensure that all of our products are checked for defects, occasionally a defect may pass unnoticed. If that happens, please contact us immediately.
COLORS
Since the resolution and color composition of each computer monitor varies, we cannot guarantee the accuracy of the colors of products displayed on our website.
